How to Configure a prompt in UCCX 8.x

Posted: January 3, 2012 in UCCX
Tags: ,


This document explains how to configure prompts in UCCX 8.x. Unlike the Windows version of UCCX 7.x where you can see the prompts in wfavvid, whereas in UCCX 8.x, they are uploaded to the Repository where they are stored.

Steps to configure Welcome prompt

Cisco Auto Attendant can only use welcome prompts that are stored on the Cisco Unified CCX Engine. To configure your automated attendant to use a customized welcome prompt, you must upload it to the server and configure the appropriate Cisco Auto Attendant instance.

Follow the below mentioned steps in order to configure:-

  • From the Cisco Unified CCX Administration main menu, choose Applications > Prompt Management. The Prompt Management window displays.
  • From the Language Directory drop-down menu, choose the specific language and directory where the prompt should be uploaded.

          To add a new prompt

  • Click the Add a new prompt hyperlink. The Prompt File Name dialog box displays.
  • To open the Choose file dialog box, click Browse.
  • Navigate to the source .wav file folder and double-click the .wav file that you want to upload to the Cisco Unified CCX Engine.
  • Confirm your choice in the Destination File Name field by clicking in the field.
  • To upload the .wav file, click Upload. The system displays a message that the upload was successful.
  • Click the Return to Prompt Management hyperlink.

The window refreshes, and the file displays in the Prompt Management window.

To replace an existing prompt with a new .wav file

  • Click the arrow in the Upload column for the prompt that you want to modify. The Choose file dialog box opens.
  • Enter the name of the .wav file that you want to use to replace the existing prompt.
  • When you have provided the .wav file and prompt name information, click Upload.
  1. khalid says:

    Dear I add Prompt and Script its working fine for internal calls . But from External calls is Reached to welcome Recording but when we press 1 , 2 ,3 did not reached to Ext .

    can any one give me right Ans with steps.

    • Network Experts Blog says:

      Thanks Khalid, sorry for late reply I was away from my blog, however assuming calls work internally when you press 123 but doesn’t work external call then issue must be dtmf either telco, Gateway … check your dial-peer does it have dtmf command …. ???

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