UCCX Continue … 3

Posted: April 5, 2012 in UCCX

3. Create Resource (Agent) Groups in UCCX

Resource Groups are collections of agents that your CSQ uses to handle incoming Cisco Unified CCX calls. To use resource group-based CSQs, you must specify a resource group.

Step 14: From the Unified Contact Center Administration page, select Subsystems>RmCM. The RmCM Configuration page appears, displaying the RmCM (JTAPI) provider information.

uccx-14.bmp

Step 15: Click on the Resource Groups hyperlink. The Resource Groups summary web page opens.

Step 16: Click on the Add a New Resource Group

uccx-15.bmp

Step 17: In the Resource Group Configuration page, enter <UCX7_LabRG> and click the ‘Add’ button.

uccx-16.bmp

Step 18: In the Resource Group Configuration page, enter <UCX7_LabRG> and click the ‘Add’ button.

Activity Verification You have completed this task when you see these results:

You should be able to view the new Resource Group you entered.

uccx-17.bmp

Provisioning UCCX continue 4 ….

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