UCCX Continue … 2

Posted: April 5, 2012 in UCCX

2. Create Skills in Unified Contact Center Express(UCCX)

Complete these steps to add new skills to UCCX.

Step 10: From the Unified Contact Center Administration page, select Subsystems>RmCM. The RmCM Configuration page appears, displaying the RmCM (JTAPI) provider information.

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Step 11: Select the Skills link. A list of existing skills appears. Select Add a new skill hyperlink.

uccx-10.bmp

Step 12: Create a new skill name called “Password_Resets”. Then click on ‘Add’ button.

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Step 13: Create another new skill name called “Technical_Support”. Then click on ‘Add’ button.

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Activity Verification: You have completed this task when you see these results:
You should be able to view the 2 new skills you created.

uccx-13.bmp

Provisioning UCCX Contunie … 3

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